Shipping Policy

Most accessories are dispatched within 1 to 2 working days. Larger home items such as beds and crates are dispatched within 2 to 3 working days. Dispatch times are shown on each product page.

We deliver to addresses within the United Kingdom. Standard delivery typically arrives within 3 to 5 working days after dispatch. Delivery estimates are guidance only and may vary during busy periods or due to courier delays.

Delivery charges, where they apply, are shown at checkout before you confirm an order. Any free delivery thresholds will be stated clearly at the time of ordering.

Where a tracked service is used, tracking details are sent to the email address provided with your order once the parcel has been collected by the courier.

If your order has not arrived within the expected time, or arrives damaged, contact us at support@nwdpet.shop or +44 7999245858 and we will help resolve it.